Returns and exchanges
We can't make any changes. If you need another size, color or product, you can make a new purchase and return the one you don't want for a refund.
Ö by Sabina offers its customers the possibility of exercising their right to return any item purchased within 14 work days from the date of receipt.
Within this period we accept returns provided that the product is in optimal condition, with its original packaging, without any use and suitable for sale.
Shipping costs for the initial order will not be refunded (if any), and shipping costs for the return will be borne by the customer. Once the goods have been received, our quality department will check whether they are in perfect condition, and we will proceed to credit the amount of the products returned using the same method of payment used in the order.
Important: We inform you that, as established by Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, returns of underwear and products related to Personal Care, Health and Hygiene are not accepted for reasons of hygiene. For the same reason, the product you wish to return must be unopened in its original packaging and seal.
Incorrect shipments, breakages or defects of origin.
If you have received a product other than the one you ordered, please contact us within 72 hours of receiving your order via the contact form or email (firstname.lastname@example.org) and we will process your order. A previous verification of the case will be made, the product must be in optimal conditions, with its original packing, without any type of use and suitable for the sale, also some internal checks will be made.
To speed up the process, please send us the following photographs of the product in question attached to your application:
- Photograph of the front of the product in its original packaging.
- Photograph of the barcode (EAN) of the product. In this case, we will review your order and arrange to collect the product with you.
In the event of an error by Ö by Sabina in the preparation of the order, the transport costs for the change will be borne by us, in the event of an error by the customer at the time of purchase, the customer must pay the cost of the transport service for the change. We will not accept the return of a missing item, or a claim for a missing item, if it has not been notified within the deadline.
Origin breaks or defects
In the event that your order has arrived defective from origin or has suffered a breakage, contact us through our contact form or email (email@example.com) within 72 hours of receipt and we will handle your incident.
Important: The return of a damaged item, as well as a defective item of origin, will not be accepted if it has not been communicated within the period previously established. In such cases, we will always need one or more proofs from the buyer in order to determine the damage/defects and to be able to carry out a correct management of the incident. You must send photographs of the goods/order or other evidence to enable us to determine the facts. After the verification process, if applicable, a courier will be sent to replace or return the goods. In the event of receiving damaged or broken goods, we advise you to also inform the shipping company that has arranged for delivery of your order.