Frequently asked questions

General info

How do I buy something on Ösabina?

Are the products that Ösabina sells original?

Why are the prices so low?

Are taxes included in the price?

Do you sell wholesale?

The product that I want appears to be out of stock. Will it be back in stock?

My account

I can't remember my password. How can I access my account?

How can I change my personal data on my account?

How can I change my password?

I would like to change the email address linked to my account. How can I do it?

Can I add a default delivery address?


Can I change or cancel my order once the payment has gone through?

Can I pay by bank transfer?

Is payment secure on Ösabina?

How can I pay for my order?

1. Credit card

2. Bank Transfer

3. PayPal

4. Bizum

5. Link

Can I pay cash on delivery?

Shipping and delivery

How much is delivery?

What countries does Ösabina deliver to?

Can I choose a courier to deliver my order?

How long will my order take to arrive?

Is there an express delivery option?

How can I find out about my order status?

Do you deliver to post office boxes?

Do I have to pay any taxes or customs fees to receive my order?


Can I return an order that I've already received?

The order I received is incorrect or there are products missing. What can I do?

The order I received is faulty, broken or in a poor condition. What can I do?

Can I return an item that I bought online in a Sabina store?