KANKEN BACKPACK

Delivery charges

CHANGES

We are currently unable to make direct exchanges. If you would like a different size, colour or product, please make a new purchase and return the unwanted item to us. Once we receive the return, we will process your refund.

RETURNS

Ö by Sabina offers its customers the possibility of exercising their right to return any item purchased within 14 calendar days from the date of receipt.

Within this period, we accept returns provided that the product is in optimal condition, with its original packaging, unused and suitable for sale. The shipping costs for the return will be borne by the customer. Once the merchandise has been received, our quality department will check it and, if it is in perfect condition, the amount of the returned products will be refunded using the same payment method used for the order.

Important: We inform you that, as established by Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of underwear, swimwear or products related to Personal Care, Health and Hygiene and the Erotic Zone are not accepted for reasons of hygiene. For this same reason, the product you wish to return must be unopened, in its original packaging and seal.

Incorrect shipments, breakages or original defects.

Wrong shipments

If you have received a product different from the one you ordered, contact us within a maximum of 72 hours after receiving the order through the contact form or by email ( help@osabina.com )
and we will process your request. A prior check will be made of the case, the product must be in optimal condition, with its original packaging, without any type of use and suitable for sale, internal checks will also be carried out.

To speed up the process, please send us the following photographs of the product in question attached to your request:

- Photograph of the front of the product in its original packaging.

- Photograph of the product's barcode (EAN).

In this case, we will proceed to review your request and arrange the collection of the product with you.

In the event of an error by Ö by Sabina in the preparation of the order, the transport costs for the exchange will be borne by us. In the event of an error by the customer at the time of purchase, the customer must pay the cost of the transport service for the exchange. *Returns and claims for a missing item will not be accepted if this has not been communicated within the established period.

Breakages or defects of origin

If your order has arrived defective from the origin or has suffered a breakage, contact us through our contact form or by email ( help@osabina.com ) within 48 hours of receipt and we will manage your incident.

Important: The return of a damaged item, or one with an original defect, will not be accepted if it has not been communicated within the previously established period of 48 hours from the date of delivery.
We will always require one or more proofs from the buyer to be able to determine the damage/defects and to be able to correctly manage the incident. They must send photographs of the goods and the package (internal and external packaging) and any other evidence that allows us to determine the facts. Once the verification process has been completed, if applicable, a courier will be sent to replace or return the goods. If you receive damaged or broken goods, we advise you to also inform the transport agency that has managed the delivery of your order with a note on the delivery note.

*It is recommended to keep the box for a period of 10 days if your order has suffered an incident.